U.S. Returns & Exchanges Policy
Goods which are returned in new and unused condition in the original package within thirty (30) days of the ship date will be eligible for full credit less a ten percent (10%) restocking charge (minimum restocking charge of $30.00). Returned parts must be shipped prepaid. After thirty (30) days, new and unused parts will be accepted for return for up to three (3) months from the original ship date with a thirty percent (30%) restocking charge. After three (3) months from the original ship date, Forkardt Hardinge will not accept any returned item for credit. Made-to-order items, special collets, items with special bore sizes, batteries, and altered or etched items will not be accepted for return or credit. If the returned item is not what the Buyer ordered, Forkardt Hardinge will replace the item, pay any additional shipping charges incurred, and waive any restocking charge. All goods returned to Forkardt Hardinge require a Return Material Authorization (RMA) to be issued by Forkardt Hardinge. The RMA number must be clearly printed on each returned container. Any container received by Forkardt Hardinge without an RMA number shall be returned to Buyer collect. Forkardt Hardinge reserves the right to inspect returned goods and to reject the return of goods in accordance with these policies. All rejected returns shall be reshipped to the Buyer at Buyer’s expense.
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