Customer Service When you contact our sales team, we are ready to listen to your needs and support you in any way possible. We make it easy for your to get in contact with us in a variety of ways – phone, email, text or live chat!
Contact a Qualified Customer Service Representative TODAY!
sales@forkardthardinge.com Live Chat
Our products don’t stay around for over 130 years without having exceptional customer service and work that drive decades of loyalty from our beloved customers. Forkardt Hardinge is dedicated to provide each customer with a first class experience no matter if they are purchasing a single collet or a complex special designed workholding solution.
We are committed to find new ways to make your interaction with Forkardt Hardinge the easiest and most enjoyable each and every time. Our team appreciates every customer who has supported our business over the years. We know you turn to Forkardt Hardinge for high quality products, delivered on-time and made right every time.
Workholding Experts The only way to truly be an expert in something is to design, manufacture and support your products in-house. Forkardt Hardinge is proud to say that over 90% of the products we sell are manufactured in one of our three global manufacturing facilities proudly located in Elmira, New York, Traverse City, Michigan and Reutlingen, Germany.
Experience Matters Our customer service representatives have over 200 years of combined Workholding experience with the average person having over 10 years in the industry. You can count on our workholding experts to answer your questions accurately and professionally during every interaction.
Time is of the Essence With over 200,000 SKUs we know not every item can be in stock all the time. Forkardt Hardinge has a strict 95%+ same day delivery goal for all standard items that are required to be in stock. If your item isn’t in stock, not to worry, we have rapid manufacturing techniques that delivery products in as short as 24-hours custom made to your specific requirement.
Quality without Compromise Quality is something Forkardt Hardinge designs into each one our manufacturing processes. Quality isn’t something that can be faked, you either have it or you don’t. Forkardt Hardinge is proud of our < 1% return rate for defected items . Our quality commitment will never stop, we are always looking for ways to make our products better each day.
Shop at Your Convenience Forkardt Hardinge believes our customers should be able to purchase their Workholding needs when they need it. We continue to invest in our e-commerce capability allowing our customers flexibility to order products online 24/7 . Shop now at www.ShopForkardtHardinge.com .
Email our President Best in class customer service is Forkardt Hardinge’s #1 promise. If at any time you feel you are not receiving the customer care you expect our President wants to hear from you directly. Please e-mail President@ForkardtHardinge.com to voice your concern and you can be assured your feedback will be taken care of immediately.
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